Success Stories

Geislinger GmbH has been using SMARTCRM since 2020 and has taken advantage of the CRM system in sales field and office as well as in service. During the CRM decision-making process, we scored with our SAP interface expertise. Initially, the Austrian mechanical engineering company used SAP R3 which was connected to SMARTCRM over an interface. The subsequent switch to the SAP Hana system and its connection to the CRM solution was also successfully implemented.

Harro Höfliger can look back on almost 25 years of using the CRM system SMARTCRM. In the past two years, the company has taken on the topic of CRM once again intensively and brought a wind of change into the use of the CRM solution with an update of the SMARTCRM version as well as additional modules and functions. The goal was to adapt them to the current sales processes better integrating them and ultimately facilitate sales work.

RP-Technik has been using SMARTCRM in the sales field and internal sales as well as in project planning and marketing since 2019. Our standard interfaces to abas ERP, HABEL DMS and the email marketing tool Inxmail ensure a central information pool for all employees. One focus of CRM support at RP-Technik is project management.

Rudolf Storz GmbH has been working with SMARTCRM in sales and purchasing since 2020. The corresponding figures are taken over from Majesty ERP via the standard interface and made available in a variety of analyses, as for sales figures. Suppliers are also imported and can be classified in detail in SMARTCRM. Supplemented by the entire communication history, the supplier file in SMARTCRM thus offers the current overall overview of all supplier relationships at all times.

Since 2020, field and office sales employees of Hager & Meisinger GmbH have been working with SMARTCRM and a standard interface to proALPHA. The acceptance of SMARTCRM among the sales staff in the office and in the field is very high. The transparency for customer relationships has significantly increased. Fast access to customer-specific data enables employees to easily derive suitable sales measures.

Since 2019, the employees of Krug & Priester GmbH & Co. KG have been working with SMARTCRM in the field and back sales and marketing. Among others, we impressed with the preconfigured standard interface to Infor LN and our ERP expertise. The employee acceptance of SMARTCRM is consistently good, and Krug + Priester is also very satisfied with the assistance provided by our support and project management teams.

ANT has been relying on our CRM solution company-wide since 2011. As a long-term cooperation partner of the abas Software AG, we were able to set up the bidirectional interface to abas ERP with little effort. The connection already fulfilled almost all ANT’s requirements. This way, the company could significantly reduce the time required for analysis and processing of the figures with our CRM system and its ease of use.

Since 2019, Pultex has been using our CRM solution in sales field and back office. SMARTCRM is accepted by the employee of the specialized retailer for plastic with no exception since the advantages of the user-friendly CRM solution are clearly evident to all. According to managing director Thomas Bongard, working without the CRM software is no longer an option at Pultex.

The Janser GmbH from Ehningen, Germany, has been relying on SMARTCRM for sales field and back office since 2005. Until then, data had been documented by the flooring technology specialist on various media. Today, all customer-related information from activity and machine history to evaluations of the figures from Sage b7 can be centrally viewed in the CRM solution.