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Since 1998, SMARTCRM has been in use at Bluhm Systeme GmbH and is constantly adjusting to the changing corporate needs. For the nearly 400 employees in sales, marketing and service who are supported every day by SMARTCRM, the acceptance of the CRM solution is high.
In 2014, the Karl Bachl GmbH & Co KG decided to introduce SMARTCRM. After two years, the satisfaction among the employees is really high, especially in the insulation material department where SMARTCRM supports them in many processes.
SMARTCRM has been supporting the Bremicker Verkehrstechnik GmbH & Co. KG for one and a half years. Since then, many sales and marketing processes have been optimized, including through an interface to the ERP system abas Business Suite.
After three years of sales support by SMARTCRM, the STOPA Anlagenbau GmbH draws a positive conclusion. One of the goals of the CRM implementation was the central management of all customer information in a system and the possible access to the needed data at any time. SMARTCRM’s great interface competence was, among others, a key argument in the decision. In order to guarantee efficient sales management, SMARTCRM optimized, among others, the project business of the plant engineering company. Also, the time-consuming preparation of analyses belongs to the past.
For more than three years, SMARTCRM has been supporting the sales management of DIENES WERKE GMBH & CO. KG. Since then, through the central bundling of all information, the CRM system could optimize many processes.
After two years of successful use of the CRM system, the PAJUNK Medical Produkte GmbH draws a positive balance. Due to SMARTCRM, the communication between field service and back office runs more efficiently. A standard interface to MAJESTY ERP enables a continuous tracking of the quotations and call-off orders.
Four years after the CRM introduction, PROJAHN Präzisionswerkzeuge GmbH draws a positive balance. At the time of the decision, SMARTCRM scored among others with the standard interface to abas ERP. Meanwhile, the company has significantly accelerated numerous decision processes thanks to SMARTCRM.
Since 2010, Wiha Werkzeuge GmbH has relied on SMARTCRM. The company located in Schonach, Germany, is an international leading manufacturer of hand tools for professional use in industry and craft. The focus of the CRM introduction was the sales department. Extensive evaluation options at the press of a button, an improved field service connection, as well as a transparent and central database should optimize the sales processes. The latter was also achieved due to an interface to the ERP system Microsoft Dynamics NAV.
The CRM software, SMARTCRM, optimized processes in sales, service and marketing at Steinfels Swiss, leader in the development and manufacture of sustainable products and solutions for cleaning, hygiene, body care and cosmetics. The focus of the CRM introduction was on the optimal field connection to all important information and figures.