SMARTCRM.BLOG

Our customer base from the abas environment is growing and growing: Welcome to drexel und weiss energieeffiziente Haustechniksysteme GmbH! Until now, the company had not used a CRM solution. However, this was to change in order to optimize the sales processes. Local data storage and isolated solutions such as the storage of e-mail communication in individual Outlook accounts made a company-wide 360° view of customers impossible.

The example of our new customer monta Klebebandwerk GmbH shows how important it is to be able to connect a CRM solution to other systems in use. The company was already using a CRM system and an ERP solution. However, after switching to SAP Business One, it was no longer possible to connect the previous CRM system. Now the sales team is happy to be able to rely on CRM support again. During the selection process, we convinced them with our interface know-how around SAP Business One.

We are very pleased that our CRM solution has been so well received by the brewing industry and welcome Privatbrauerei Ernst Barre GmbH to our customer base! Barre is a member of the Freie Brauer. After a presentation we gave there and several reference discussions, they decided to implement our CRM solution. Another decisive factor was the easy configuration of the interface to INTEGRA-ERP.

We are pleased to welcome GAUDLITZ GmbH as another new proALPHA customer. The most important goal of the CRM implementation for GAUDLITZ is the creation of a central system. Previously, sales projects and e-mails, for example, were managed on local drives or in Microsoft Outlook mailboxes. A complete overview was not guaranteed. Such time-consuming and costly data acquisition and documentation will be a thing of the past with the introduction of CRM.

With KOOS Edelmetalle GmbH we welcome another company to our constantly growing customer base. Previously, the sales department relied on a sales application from another provider. However, after the application was discontinued, a new tool was needed for the sales staff, which is why KOOS decided to implement a CRM solution. The goals of the implementation are a central pool of information and digitized, more efficient processes to replace handwritten notes and reduce workload.

With the WILD Group, we are pleased to welcome a new Austrian proALPHA customer. SMARTCRM replaces the CRM system previously used. We were able to transfer all CRM information from the old software into SMARTCRM without any problems, so that the history was not lost at any point. The ERP system in use is proALPHA. Here we convinced WILD with our many years of interface know-how.