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Our customer base using abas ERP is constantly growing. Thus, we are pleased to welcome Heiniger AG as our new customer. The Swiss company decided to implement CRM due to the lack of field integration. SMARTCRM scored here with its mobile solutions. In addition, our bidirectional standard interface connects the CRM solution to abas ERP. Time-consuming information retrieval and manual data maintenance in Microsoft Excel lists thus come to an end.
The whole SMARTCRM team wishes our customers and all the visitors of this website a merry Christmas and a good start into the New Year. Let’s take a look back together at the SMARTCRM’s 2022 highlights.
Harro Höfliger can look back on almost 25 years of using the CRM system SMARTCRM. In the past two years, the company has taken on the topic of CRM once again intensively and brought a wind of change into the use of the CRM solution with an update of the SMARTCRM version as well as additional modules and functions. The goal was to adapt them to the current sales processes better integrating them and ultimately facilitate sales work.
After two years of Covid, STEINMETZ EXPO, a renowned exhibition stand constructor from Switzerland, is taking off again and has decided to use SMARTCRM to support its sales processes. Since the company has already been using SAP Business One, an interface between ERP and CRM systems was a mandatory requirement in the selection process. In this aspect, we impressed with our great expertise and a standard connection to SAP.
SMARTCRM 22.1 is going to be launched shortly. A highlight is the new dictation function, with which, for example, the visit report can be documented in SMARTCRM or a task can be created in SMARTCRM.Organizer in no time!
RELISTE GmbH had already been using SMARTCRM for ten years until the company decided against the further use of a CRM system in 2013 in the course of an ERP change. In the meantime, however, they have become persuaded of the advantage of a professional CRM solution. Since we were already convincing as a reliable partner with good support during the first SMARTCRM deployment, RELISTE decided to reintroduce SMARTCRM in the sales field and internal sales as well as in marketing. Instead of isolated applications, a central information pool in a system available to all employees should optimize the sales processes. That is why we connect Sage X3 to our CRM solution via an interface.
RP-Technik has been using SMARTCRM in the sales field and internal sales as well as in project planning and marketing since 2019. Our standard interfaces to abas ERP, HABEL DMS and the email marketing tool Inxmail ensure a central information pool for all employees. One focus of CRM support at RP-Technik is project management.
With DCT DELTA AG, we once again welcome a new customer from the Majesty environment. From now on SMARTCRM will support the sales processes in office and field sales. Important criteria for the CRM selection were the standard interface to Majesty, the ERP system used by DCT DELTA AG, as well as the multi-client capability. Thus, the locations in Germany and Switzerland are each mapped as separate clients.
We are pleased to welcome another new customer from the abas environment: SMARTCRM will support the processes in sales and purchasing of ERO-Führungen GmbH in the future. ERO decided to introduce a CRM system since previous data maintenance in Microsoft Excel spreadsheets was very time-consuming and became confusing with the growing amount of data. Instead of local data storage and isolated applications, the new CRM solution was to make all customer-related information available centrally for all employees in one system.