For 25 years, we, at SMARTCRM, have been working on Customer Relationship Management. With more than 500 man years of experience, our team can fall back on absolute know-how.
✓ Tour planning ✓ Visit preparation
✓ Lead management ✓ Target agreements
✓ Quotation preparation and tracking
✓ Sales management ✓ Customer retention
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We have eliminated our double quotation writing. The sales-relative data are current at any time for our sales employees and available all around the world. SMARTCRM facilitates our maintenance development and the assembly process.Bernd Breuninger, CRM project manager at Herrmann Ultraschall GmbH & Co. KG
SMARTCRM simplifies our complaint process in the insulation material department, for instance with forms that are automatically filled out and comprehensive evaluation options of the complaints. Thanks to the 8D reports, a better complaint follow-up takes place.Norbert Plettl, CRM project manager at Karl Bachl GmbH & Co KG
Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.
As a CRM specialist for the D/A/CH region (Germany, Austria and Switzerland), we are looking forward to working with a new customer from Switzerland. From now on, SMARTCRM indeed supports the sales processes of the TAM AG. Next to the integration of Microsoft Outlook, SMARTCRM scores with the interface to the ERP system SAP Business One.
With RUDOLF Medical GmbH + Co. KG, once again, a user of MAJESTY ERP has decided to implement SMARTCRM. We have been a cooperation partner of the ERP manufacturer UB Software for several years and RUDOLF was convinced by the quickly and easily implemented standard interface to MAJESTY ERP. Using this, the ERP data are from now on transferred and analyzed in SMARTCRM. Thus, the current sales figures from the company’s level up to the individual customer are available at any time.