For 25 years, we, at SMARTCRM, have been working on Customer Relationship Management. With more than 500 man years of experience, our team can fall back on absolute know-how.
✓ Tour planning ✓ Visit preparation
✓ Lead management ✓ Target agreements
✓ Quotation preparation and tracking
✓ Sales management ✓ Customer retention
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We have eliminated our double quotation writing. The sales-relative data are current at any time for our sales employees and available all around the world. SMARTCRM facilitates our maintenance development and the assembly process.Bernd Breuninger, CRM project manager at Herrmann Ultraschall GmbH & Co. KG
The attendance of the master data maintenance and their quality have been clearly improved, the processes have become significantly more transparent and more comprehensible thanks to the personal information manager and the activity overview. This is a major step forward for us.Maximilian Fritsch, Executive assistant at Fritsch GmbH
With Bodan GmbH, once again a wholesale company has chosen SMARTCRM. SMARTCRM supports from now on the employees in sales and marketing. One of the goals of the CRM implementation is the optimization of the communication of field service and back office. Another requirement was to keep an overview of the current sales figures from the ERP system Navision in SMARTCRM.
Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.
As a CRM specialist for the D/A/CH region (Germany, Austria and Switzerland), we are looking forward to working with a new customer from Switzerland. From now on, SMARTCRM indeed supports the sales processes of the TAM AG. Next to the integration of Microsoft Outlook, SMARTCRM scores with the interface to the ERP system SAP Business One.