The field service is on the road again and a customer information is urgently needed? Going immediately over the new quotation at a customer’s? On the way back, entering the report right away? The important device data ready at hand when repairing a machine? Quickly sending the colleague a task to order the spare parts?
CRM always on the go – on the smartphone or tablet? For iOS or Android? Better on the notebook? And, what if you have no Internet access?
A field service employee must be able on the go to get information related to:
And of course after a customer visit, the back office colleagues should be informed as soon as possible about the attained knowledge:
This makes it all the more convenient when the office’s CRM system stays accessible even on the go.
Mobile CRM means being able to rely on SMARTCRM even on the go.
Please contact us and we will be glad to advise you which SMARTCRM building blocks fit your requirements and mobile terminals free of charge and non-binding.
Over time SMARTCRM has adapted to our requirements, since the developers of SMARTCRM take our sales processes into consideration and implement their findings in product development.
Kurt Hoppen, General Manager at Bluhm Systeme GmbH
With SMARTCRM, we could accelerate significantly our decision-making processes with regards to customers and products. Analyses are directly generated by the decision-maker and support him in the decison-making process.
Michael Behling, CEO of the PROJAHN Präzisionswerkzeuge GmbH
