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Harro Höfliger can look back on almost 25 years of using the CRM system SMARTCRM. In the past two years, the company has taken on the topic of CRM once again intensively and brought a wind of change into the use of the CRM solution with an update of the SMARTCRM version as well as additional modules and functions. The goal was to adapt them to the current sales processes better integrating them and ultimately facilitate sales work.
After two years of Covid, STEINMETZ EXPO, a renowned exhibition stand constructor from Switzerland, is taking off again and has decided to use SMARTCRM to support its sales processes. Since the company has already been using SAP Business One, an interface between ERP and CRM systems was a mandatory requirement in the selection process. In this aspect, we impressed with our great expertise and a standard connection to SAP.
SMARTCRM 22.1 is going to be launched shortly. A highlight is the new dictation function, with which, for example, the visit report can be documented in SMARTCRM or a task can be created in SMARTCRM.Organizer in no time!
RELISTE GmbH had already been using SMARTCRM for ten years until the company decided against the further use of a CRM system in 2013 in the course of an ERP change. In the meantime, however, they have become persuaded of the advantage of a professional CRM solution. Since we were already convincing as a reliable partner with good support during the first SMARTCRM deployment, RELISTE decided to reintroduce SMARTCRM in the sales field and internal sales as well as in marketing. Instead of isolated applications, a central information pool in a system available to all employees should optimize the sales processes. That is why we connect Sage X3 to our CRM solution via an interface.
RP-Technik has been using SMARTCRM in the sales field and internal sales as well as in project planning and marketing since 2019. Our standard interfaces to abas ERP, HABEL DMS and the email marketing tool Inxmail ensure a central information pool for all employees. One focus of CRM support at RP-Technik is project management.
With DCT DELTA AG, we once again welcome a new customer from the Majesty environment. From now on SMARTCRM will support the sales processes in office and field sales. Important criteria for the CRM selection were the standard interface to Majesty, the ERP system used by DCT DELTA AG, as well as the multi-client capability. Thus, the locations in Germany and Switzerland are each mapped as separate clients.
We are pleased to welcome another new customer from the abas environment: SMARTCRM will support the processes in sales and purchasing of ERO-Führungen GmbH in the future. ERO decided to introduce a CRM system since previous data maintenance in Microsoft Excel spreadsheets was very time-consuming and became confusing with the growing amount of data. Instead of local data storage and isolated applications, the new CRM solution was to make all customer-related information available centrally for all employees in one system.
Rudolf Storz GmbH has been working with SMARTCRM in sales and purchasing since 2020. The corresponding figures are taken over from Majesty ERP via the standard interface and made available in a variety of analyses, as for sales figures. Suppliers are also imported and can be classified in detail in SMARTCRM. Supplemented by the entire communication history, the supplier file in SMARTCRM thus offers the current overall overview of all supplier relationships at all times.
Once again, an abas customer has decided to introduce our CRM solution. From mid-sized business for mid-sized business: this will be the moto at Günther Bachmann GmbH & Co. KG. The CRM implementation should now provide employees with a panoramic view of customers and suppliers. For this purpose, SMARTCRM is connected to the abas ERP which is also deployed. In the CRM selection process, we scored with our bidirectional standard interface to abas ERP as well as our decades of expertise. Not only the sales department, but also the purchasing department takes advantage from this interface and the extensive SRM functionalities in SMARTCRM.