The implementation of the IATF standard 16949:2016 in SMARTCRM

Quality management in the automotive industry

15 September 2018 was an important deadline for our customers belonging to the automotive supplier industry, since the new standard IATF 16949:2016 took effect. In order to provide the greatest possible support to employees, all requirements for quality management in the IATF standard have been implemented in SMARTCRM.

 

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Strategic selling with SMARTCRM

Learn how SMARTCRM supports you by transposing diverse sales strategies and let you reproduce them easily in the CRM system – by way of example of the Miller-Heiman methodology, the BANT methodology as well as the portfolio analysis.

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Strategic selling

The Miller Heiman Methodology

There are numerous sales strategies to streamline sales workflows and drive sales processes to a successful conclusion. One of the most important is the Miller Heiman methodology. Learn more about why purchase influencers are immensely important, which attitudes they can take in the buying process, what red flags are about and how the sales funnel works.

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Optimal project management with SMARTCRM

This is how our customers use SMARTCRM.Projects

One module – many possibilities for our customers: because the project management functions are so flexible in SMARTCM that they can adapt to very different requirements and sales processes. Some user experiences are presented here as examples.

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Checklist for a successful CRM implementation

You would like to implement a CRM system in your company? In order to succeed in your CRM project in the end, you should pay attention to certain criteria. Our CRM implementation checklist gives you a summary of the important tips along the way.

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Plan, document and evaluate service processes

This is how our customers use SMARTCRM in service and support

Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.

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One module, countless possibilities

This is how our customers plan their sales and service tours with SMARTCRM.GeoMap

SMARTCRM.GeoMap is absolutely flexible, which is why it can be used in so many different ways. How variable is actually the module? Let us demonstrate it to you using three illustrative application scenarios of our customers.

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CRM in SMEs

Why are CRM solutions useful for SMEs?

Why does a SME company need CRM support? Quite simple! CRM in SMEs means more efficient processes in marketing, service and sales, stronger customer loyalty and more satisfied customers.

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