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You would like to implement a CRM system in your company? In order to succeed in your CRM project in the end, you should pay attention to certain criteria. Our CRM implementation checklist gives you a summary of the important tips along the way.
Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.
SMARTCRM.GeoMap is absolutely flexible, which is why it can be used in so many different ways. How variable is actually the module? Let us demonstrate it to you using three illustrative application scenarios of our customers.
You would like to implement a CRM system in your company? So that your CRM project runs successfully from the start, we provide you some questions to make you think about it.
Effective CRM is a strategical necessity for a company’s growth and survival. Since it reinforces the customer relationships, reveals unused potential and lays the foundation for decisions and long-term planning.
Definition of the term Supplier Relationship Management (SRM), including the planning and management of the supplier relationships.
ERP is the abbreviation for Enterprise Resource Planning. The term designates the efficient use of company resources. Thanks to ERP software, the different company sectors are connected to a collective database.
Definition of the terms workflow management and workflow
The basis for strong customer loyalty is customer satisfaction. It expresses how satisfied the customer is with the requested product or service. The higher the satisfaction of the customer is, the higher his loyalty to the company.