Checklist for a successful CRM implementation

You would like to implement a CRM system in your company? In order to succeed in your CRM project in the end, you should pay attention to certain criteria. Our CRM implementation checklist gives you a summary of the important tips along the way.

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Plan, document and evaluate service processes

This is how our customers use SMARTCRM in service and support

Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.

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One module, countless possibilities

This is how our customers plan their sales and service tours with SMARTCRM.GeoMap

SMARTCRM.GeoMap is absolutely flexible, which is why it can be used in so many different ways. How variable is actually the module? Let us demonstrate it to you using three illustrative application scenarios of our customers.

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Tips on CRM implementation

Questions you should ask yourself before introducing a CRM system

You would like to implement a CRM system in your company? So that your CRM project runs successfully from the start, we provide you some questions to make you think about it.

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ERP and ERP systems

ERP is the abbreviation for Enterprise Resource Planning. The term designates the efficient use of company resources. Thanks to ERP software, the different company sectors are connected to a collective database.

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Customer loyalty

What makes customers loyal?

The basis for strong customer loyalty is customer satisfaction. It expresses how satisfied the customer is with the requested product or service. The higher the satisfaction of the customer is, the higher his loyalty to the company.

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