Plan, document and evaluate service processes

This is how our customers use SMARTCRM in service and support

Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.

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One module, countless possibilities

This is how our customers plan their sales and service tours with SMARTCRM.GeoMap

SMARTCRM.GeoMap is absolutely flexible, which is why it can be used in so many different ways. How variable is actually the module? Let us demonstrate it to you using three illustrative application scenarios of our customers.

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CRM in SMEs

Why are CRM solutions useful for SMEs?

Why does a SME company need CRM support? Quite simple! CRM in SMEs means more efficient processes in marketing, service and sales, stronger customer loyalty and more satisfied customers.

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CRM for the purchasing department

CRM and SRM

Really good supplier relationships can only be consolidated if you know existing and potential suppliers. A CRM system can provide the functions of the SRM as well, since the supplier relationships have a lot in common with customer relationships.

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Tips on CRM implementation

Questions you should ask yourself before introducing a CRM system

You would like to implement a CRM system in your company? So that your CRM project runs successfully from the start, we provide you some questions to make you think about it.

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CRM in sales

Increases, structures, optimizes

For which reasons should sales employees work with a CRM system? Pursuing this question is actually worthwhile – since a CRM system can significantly optimize sales management in supporting them. It is based on information, structured, evaluated and always up-to-date – an invaluable tool in dealing with customers and prospective customers.

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CRM and Controlling

Your figures are a valuable basis for sales and other departments. However, they will be really useful when prepared and analyzed. A CRM system that offers detailed analysis possibilities can provide sustainable support.

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