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One module – many possibilities for our customers: because the project management functions are so flexible in SMARTCM that they can adapt to very different requirements and sales processes. Some user experiences are presented here as examples.
You would like to implement a CRM system in your company? In order to succeed in your CRM project in the end, you should pay attention to certain criteria. Our CRM implementation checklist gives you a summary of the important tips along the way.
Ob Investitionsgüterindustrie oder Handel, Serviceeinsätze beim Kunden oder Telefon-Hotline – die Prozesse und damit auch die Anforderungen in den Service-Abteilungen sind unterschiedlich. So vielfältig wie die Bedürfnisse sind auch die Lösungsansätze, die SMARTCRM zur Optimierung der Serviceprozesse bietet. Einige davon stellen wir anhand dreier Kundenbeispiele vor.
SMARTCRM.GeoMap is absolutely flexible, which is why it can be used in so many different ways. How variable is actually the module? Let us demonstrate it to you using three illustrative application scenarios of our customers.
Can an ERP system also cover all CRM functions? The answer is: no! Both solutions support specific corporate divisions but their joint use enables the optimization of many business processes. Get to know these advantages that a combination of ERP and CRM opens up to.
Why does a SME company need CRM support? Quite simple! CRM in SMEs means more efficient processes in marketing, service and sales, stronger customer loyalty and more satisfied customers.
Really good supplier relationships can only be consolidated if you know existing and potential suppliers. A CRM system can provide the functions of the SRM as well, since the supplier relationships have a lot in common with customer relationships.
The customers of a company are not equally profitable. For some, intensive care is valuable for others less. Several methods such as ABC Customer Analysis or Customer Lifetime Value can be used to determine the value of a customer.
Essential for customer loyalty is good service. The customer expects not only fault-free products but also added value through excellent service and product communication. All customer requirements must therefore be captured and reflected in the product and service characteristics. With SMARTCRM, you fulfill this requirement, process your customer inquiries professionally and ensure satisfied customers.