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Computer Telephony Integration – CTI
Definition of the Computer Telephony Integration, CTI for short, referring to computer-assisted telephony.
Central access to up-to-date analyses
Valuable basis for your sales work
Your figures are an essential indicator for how to design your sales work. Only those who know the potential of their customers and prospective customers, who keep track of the purchasing behavior and who get the success of his sales team straight can make the right decisions.
Unique Selling Proposition (USP)
Definition of the concept Unique Selling Proposition, USP for short.
CRM in wholesale
Uncover your potential in wholesale
Does a trade company ever need a CRM system? Learn how the implementation of a CRM solution present huge advantages and how the right software sustainably supports sales, controlling and marketing departments.
Target agreements
What are they?
Target agreements – what are these and what benefits do you have in sales? Find out why it makes sense to define goals for individual employees or teams and store them in the CRM system.
mCRM – CRM on the go
mCRM is the abbreviation for mobile Customer Relationship Management. It enables the access to the central customer and information database of the company regardless of the location.
Supplier Relationship Management (SRM)
Definition of the term Supplier Relationship Management (SRM), including the planning and management of the supplier relationships.
Business Intelligence (BI)
Business Intelligence, kurz BI, bezeichnet die systematische Sammlung, Analyse und Darstellung von Daten mithilfe von IT-Systemen, die die Daten in elektronischer Form aufbereiten.
ERP and ERP systems
ERP is the abbreviation for Enterprise Resource Planning. The term designates the efficient use of company resources. Thanks to ERP software, the different company sectors are connected to a collective database.
