SRM is the abbreviation for Supplier Relationship Management, a part of the Supply Chain Management
In contrast to CRM, it is not about the relationships between companies and their customers but between companies and their suppliers. SRM refers to the planning and the management of these relationships with the loyalty of the suppliers as a goal. So, the approaches of the Customer Relationship Management are applied in the inverted way of the supply chain.
Thereby, a SRM system is frequently used. The software bundles and manages all supplier and purchasing information and thus providing the employees with all information they need as a central knowledge database.