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CRM in health care
PRO CLIENT has chosen SMARTCRM
PRO CLIENT GmbH, headquartered in Erlangen, Germany, has opted for the introduction of SMARTCRM. The goal of the SMARTCRM implementation is the optimization of processes in sales and marketing. So, the CRM system should improve, for instance, the connection of the field staff.
Workflow management
Definition of the terms workflow management and workflow
Customer loyalty
What makes customers loyal?
The basis for strong customer loyalty is customer satisfaction. It expresses how satisfied the customer is with the requested product or service. The higher the satisfaction of the customer is, the higher his loyalty to the company.
CRM in the Cosmetics industry
SMARTCRM scores with offline capability
With the DALTON COSMETICS GERMANY GmbH, a user of the ERP system Sage has chosen SMARTCRM. SMARTCRM provides lasting support for the field service and back office employees of DALTON COSMETICS GERMANY GmbH in their daily sales tasks.
Computer Aided Selling
Definition of the term CAS
Definition of the term CAS – Computer Aided Selling
CRM software
How to define the term CRM software? What does a CRM solution do and what benefits does it have?
EMPUR relies on SMARTCRM
Company-wide up-to-date informed with CRM
The EMPUR Produktions GmbH chose SMARTCRM. The goal of the CRM introduction is the creation of a company-wide information pool. Ziel der CRM-Einführung ist die Schaffung eines unternehmensweiten Informationspools. Locally stored, duplicated or missing data should be prevented, thus optimizing the internal and external communication.
CRM for Schoeler
System supplier for the heat exchanger industry relies now on SMARTCRM
The Schoeler GmbH has decided to introduce SMARTCRM in order to optimize their processes in the sales, service and marketing departments. The interfaces to proAlpha and Microsoft MapPoint were key in the decision for the CRM software replacing several isolated solutions by a central information system.
Transparency and efficiency
SMARTCRM supports the plant engineering company in project business
After three years of sales support by SMARTCRM, the STOPA Anlagenbau GmbH draws a positive conclusion. One of the goals of the CRM implementation was the central management of all customer information in a system and the possible access to the needed data at any time. SMARTCRM’s great interface competence was, among others, a key argument in the decision. In order to guarantee efficient sales management, SMARTCRM optimized, among others, the project business of the plant engineering company. Also, the time-consuming preparation of analyses belongs to the past.
