CRM software

All information related to the customers, prospective customers and suppliers are documented and managed in a traceable way in the CRM system. As a result and for instance, the customer’s purchasing behavior and preferences can be analyzed or the costs he occurred can be shown.

Moreover, using a CRM system allows you to better estimate your customer. This allows the company to offer customers individualized services tailored to their needs.

Next to a uniform database, the CRM system supports the company in providing figures and statistics.

07.11.2016

Knowledge

Customer Relationship Management – CRM for short

Customer Relationship Management and CRM – what does that mean?

Customer Relationship Management, analytical CRM, operational CRM… what exactly do these terms mean?

05.01.2017

Knowledge

Tips on CRM implementation

Questions you should ask yourself before introducing a CRM system

You would like to implement a CRM system in your company? So that your CRM project runs successfully from the start, we provide you some questions to make you think about it.

13.09.2016

Knowledge

Customer loyalty with system: Expert support in the implementation of the CRM strategy

Which benefits does CRM have for companies?

Effective CRM is a strategical necessity for a company’s growth and survival. Since it reinforces the customer relationships, reveals unused potential and lays the foundation for decisions and long-term planning.

15.02.2017

Knowledge

CRM in SMEs

Why are CRM solutions useful for SMEs?

Why does a SME company need CRM support? Quite simple! CRM in SMEs means more efficient processes in marketing, service and sales, stronger customer loyalty and more satisfied customers.

15.02.2018

Knowledge

Checklist for a successful CRM implementation

You would like to implement a CRM system in your company? In order to succeed in your CRM project in the end, you should pay attention to certain criteria. Our CRM implementation checklist gives you a summary of the important tips along the way.