SMARTCRM – Your CRM for the biomedical industry

Knowing your customers: key success factor


Our clientele from the biomedical industry is steadily growing. Indeed, extensive customer care – from the acquisition to after-sales – is today more important than ever in the biomedical industry. However, expert advice and professional service can only be guaranteed if the employees throughout the company are always kept informed. This way the knowledge of the customers becomes the key success factor.

SMARTCRM is the optimal CRM solution for the biomedical industry. As medium-sized company, we perfectly understand the requirements of the SMEs. With more than 20 years of industry know-how, we, as a CRM expert, connect the gathered experience with processes and market development as well as with the expectations and demands of our customers.


 Modular design: degree of freedom for individuality

SMARTCRM is an individual customizable global solution for your customer and information management:

The CRM solution provides your employees with all relevant customer data at any time and enables individual customer care. All customer-related processes, from prospect inquiry to sales up to customer service, can be flexibly represented, extensively analyzed and controlled in a targeted manner.

The complete CRM database is available to your field service offline on notebooks or tablets – and therefore also with limited Internet access, such as in the hospitals.


In the basic version, SMARTCRM covers all areas that you need to start with systematic CRM. Thanks to its modular design, the CRM software can be extended at any time and adjusted to your company. This way, not only you secure high flexibility, but also the certainty that you can always invest with a sense of proportion in CRM.




Up-to-date figures on customer level: the foundation for your sales management

The foundation for good sales management is up-to-date figures. SMARTCRM evaluates your data and actively supports you in planning and controlling. Slippages from target agreements are immediately identified through the integrated early warning system. SMARTCRM helps you keeping track of sold devices, contracts and after-sales service. 8 D reports and service contracts can be directly created in SMARTCRM. Moreover, in case of repair, SMARTCRM offers the opportunity of a full complaint management and assist you in planning the follow-up actions.

SMARTCRM and MAJESTY: two strong partners

SMARTCRM connects via interfaces with other central IT systems and is among others a cooperation partner of UB-Software Entwicklungs- und Vertriebs-GmbH, the ERP specialist for the biomedical industry. The interface between SMARTCRM and MAJESTY enables you to have a uniform overview of all customer and planning-relevant data throughout the company. The figures obtained from MAJESTY are provided in the right places in SMARTCRM – with a focus on customers, sales territories and products.

SMARTCRM offers in addition standard interfaces to numerous common ERP systems.

CRM support in sales and purchasing: exactly to the taste of FB FOOD!

SMARTCRM, abas and HABEL: The optimal mix for the food manufacturer

Exciting news: Our customer base in the abas environment has grown again with the addition of FB Food GmbH as a new customer. In addition to the appropriate catalog of requirements, the recommendation of well-known companies in the FB Food environment was a bonus point in the decision for our CRM solution. Another plus point: our interface know-how around abas ERP.


CRM data power for profile professionals

GARGIULO GmbH relies on customized CRM solution SMARTCRM

We are very pleased to welcome GARGIULO GmbH as a new customer of SMARTCRM. One of the most important goals of the CRM deployment is the digital lead capture at trade fairs and the provision of important CRM information on smartphones. The company will also benefit from SMARTCRM in the management of its projects. We will connect the ERP system Microsoft Dynamics 365 Business Central via an interface, which will be used to automatically transfer customer-related information to the CRM solution.


100% CRM support for 100% green hydrogen

H2NOW GmbH relies on SMARTCRM for project planning

We are delighted to have been able to support the young company H2NOW with our CRM solution right from the start. Since last year, the Berlin-based service provider has been building up a nationwide network of hydrogen filling stations and coordinating procurement, trade and logistics – and we are on board as CRM experts! Among other things, we provide full support in project planning.