Knowing your customers: key success factor
Our clientele from the biomedical industry is steadily growing. Indeed, extensive customer care – from the acquisition to after-sales – is today more important than ever in the biomedical industry. However, expert advice and professional service can only be guaranteed if the employees throughout the company are always kept informed. This way the knowledge of the customers becomes the key success factor.
SMARTCRM is the optimal CRM solution for the biomedical industry. As medium-sized company, we perfectly understand the requirements of the SMEs. With more than 20 years of industry know-how, we, as a CRM expert, connect the gathered experience with processes and market development as well as with the expectations and demands of our customers.
Modular design: degree of freedom for individuality
SMARTCRM is an individual customizable global solution for your customer and information management:
- in sales,
- in marketing,
- in service,
- in management.
The CRM solution provides your employees with all relevant customer data at any time and enables individual customer care. All customer-related processes, from prospect inquiry to sales up to customer service, can be flexibly represented, extensively analyzed and controlled in a targeted manner.
The complete CRM database is available to your field service offline on notebooks or tablets – and therefore also with limited Internet access, such as in the hospitals.
In the basic version, SMARTCRM covers all areas that you need to start with systematic CRM. Thanks to its modular design, the CRM software can be extended at any time and adjusted to your company. This way, not only you secure high flexibility, but also the certainty that you can always invest with a sense of proportion in CRM.
Up-to-date figures on customer level: the foundation for your sales management
The foundation for good sales management is up-to-date figures. SMARTCRM evaluates your data and actively supports you in planning and controlling. Slippages from target agreements are immediately identified through the integrated early warning system. SMARTCRM helps you keeping track of sold devices, contracts and after-sales service. 8 D reports and service contracts can be directly created in SMARTCRM. Moreover, in case of repair, SMARTCRM offers the opportunity of a full complaint management and assist you in planning the follow-up actions.
