New Customers

With KOOS Edelmetalle GmbH we welcome another company to our constantly growing customer base. Previously, the sales department relied on a sales application from another provider. However, after the application was discontinued, a new tool was needed for the sales staff, which is why KOOS decided to implement a CRM solution. The goals of the implementation are a central pool of information and digitized, more efficient processes to replace handwritten notes and reduce workload.

With the WILD Group, we are pleased to welcome a new Austrian proALPHA customer. SMARTCRM replaces the CRM system previously used. We were able to transfer all CRM information from the old software into SMARTCRM without any problems, so that the history was not lost at any point. The ERP system in use is proALPHA. Here we convinced WILD with our many years of interface know-how.

Once again our interface expertise as well as the standard connection to abas ERP impressed : Unnapur decided to use SMARTCRM. Unnapur already uses abas ERP and PROXESS DMS. We offer standard interfaces to both sytems, which helped us score in the CRM selection process. Furthermore, Unnapur benefits from the CTI connection.

Our customer base using abas ERP is constantly growing. Thus, we are pleased to welcome Heiniger AG as our new customer. The Swiss company decided to implement CRM due to the lack of field integration. SMARTCRM scored here with its mobile solutions. In addition, our bidirectional standard interface connects the CRM solution to abas ERP. Time-consuming information retrieval and manual data maintenance in Microsoft Excel lists thus come to an end.

After two years of Covid, STEINMETZ EXPO, a renowned exhibition stand constructor from Switzerland, is taking off again and has decided to use SMARTCRM to support its sales processes. Since the company has already been using SAP Business One, an interface between ERP and CRM systems was a mandatory requirement in the selection process. In this aspect, we impressed with our great expertise and a standard connection to SAP.

RELISTE GmbH had already been using SMARTCRM for ten years until the company decided against the further use of a CRM system in 2013 in the course of an ERP change. In the meantime, however, they have become persuaded of the advantage of a professional CRM solution. Since we were already convincing as a reliable partner with good support during the first SMARTCRM deployment, RELISTE decided to reintroduce SMARTCRM in the sales field and internal sales as well as in marketing. Instead of isolated applications, a central information pool in a system available to all employees should optimize the sales processes. That is why we connect Sage X3 to our CRM solution via an interface.

With DCT DELTA AG, we once again welcome a new customer from the Majesty environment. From now on SMARTCRM will support the sales processes in office and field sales. Important criteria for the CRM selection were the standard interface to Majesty, the ERP system used by DCT DELTA AG, as well as the multi-client capability. Thus, the locations in Germany and Switzerland are each mapped as separate clients.

We are pleased to welcome another new customer from the abas environment: SMARTCRM will support the processes in sales and purchasing of ERO-Führungen GmbH in the future. ERO decided to introduce a CRM system since previous data maintenance in Microsoft Excel spreadsheets was very time-consuming and became confusing with the growing amount of data. Instead of local data storage and isolated applications, the new CRM solution was to make all customer-related information available centrally for all employees in one system.

Once again, an abas customer has decided to introduce our CRM solution. From mid-sized business for mid-sized business: this will be the moto at Günther Bachmann GmbH & Co. KG. The CRM implementation should now provide employees with a panoramic view of customers and suppliers. For this purpose, SMARTCRM is connected to the abas ERP which is also deployed. In the CRM selection process, we scored with our bidirectional standard interface to abas ERP as well as our decades of expertise. Not only the sales department, but also the purchasing department takes advantage from this interface and the extensive SRM functionalities in SMARTCRM.