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SMARTCRM in the capital goods industry
Closer to customers in sales and service
Customer contact has a special significance for a manufacturer in the capital goods industry, since it does not end with the sale. The subsequent care is crucial for customer loyalty. Learn how SMARTCRM supports companies in the capital goods industry.
Welcome back: for the second time, PENTAC relies on SMARTCRM
After a break, SMARTCRM GmbH is glad to count PENTAC Polymer back as a customer. A change of the ERP system several years ago induced the replacement of the CRM, PENTAC has now decided to reintroduce SMARTCRM.
B2B
Definition of the term B2B (Business-to-Business) as well as the distinction to B2C (Business-to-Customer).
SMARTCRM in the medical engineering industry
PMI relies on CRM
With pro med instruments GmbH (PMI), another user of the ERP system MAJESTY has chosen SMARTCRM. The CRM solution will effectively support the manufacturer of medical technology in various sales and marketing processes.
Complaint Management
How can customer service and complaint management be defined and what are the benefits of help desks and FAQ knowledge databases?
Computer Telephony Integration – CTI
Definition of the Computer Telephony Integration, CTI for short, referring to computer-assisted telephony.
SMARTCRM in the construction engineering industry
Bachl benefits from the CRM implementation
In 2014, the Karl Bachl GmbH & Co KG decided to introduce SMARTCRM. After two years, the satisfaction among the employees is really high, especially in the insulation material department where SMARTCRM supports them in many processes.
Central access to up-to-date analyses
Valuable basis for your sales work
Your figures are an essential indicator for how to design your sales work. Only those who know the potential of their customers and prospective customers, who keep track of the purchasing behavior and who get the success of his sales team straight can make the right decisions.
Unique Selling Proposition (USP)
Definition of the concept Unique Selling Proposition, USP for short.
