The drive for your service

Which machines has the customer in use? When does the warranty expire and how long is the service contract? When is the next maintenance work due?

And at the customers’ premises? All urgently needed device information at hand? Directly organizing a spare part delivery? Creating the service report immediately after the repair?

SMARTCRM is our support for your service department.


SMARTCRM.Machines displays in details:

  • Which devices have been installed at the customer’s,
  • Their history including all previous service works,
  • The on-site contacts,

and that also offline directly at the customer’ s premises.

Plan the maintenance appointments and document service reports or 8D reports. Thanks to numerous selection possibilities of all machine data, SMARTCRM designs the foundation for targeted marketing campaigns. In addition, the detail information concerning the machines or devices help you to demonstrate cross- and up-selling potentials.

SMARTCRM.Machines used by customers

The acceptance of SMARTCRM is really high amongst the employees. They see the advantages the CRM system offers to their daily work life, for instance to maintain our machine and device data. Their management in SMARTCRM is for us a great and important improvement.

Jordanis Katsakis, Sales Manager at Steinfels Swiss

Our wishes and requirements regarding new functionalities were quickly and competently implemented. We work well and intensively together, also because the SMARTCRM team knows and understands our company’s processes. We are partners at eye-level which makes the collaboration fun!

Christian Kollecker, Sales Director Aseptic Technologies at Harro Höfliger Verpackungsmaschinen GmbH