The strong combination: SMARTCRM and SAP

SMARTCRM accesses your data managed in SAP over the interface and links them with the corresponding customer and prospective customer data. This is how your sales representatives see the current sales and sales developments. Numerous other information, such as address and contact related partner roles – from the customer to the merchandise or invoice recipient – can also be imported in SMARTCRM.

In reverse, SMARTCRM transfers customer specific data, such as prospective customers, contacts or quotations to SAP, using the SAP function building block.

The interface that adapts

Needless to say, the principle of “custom-made suit yet ready-to-wear” applies to SMARTCRM.ERP. The standard interface to SAP offers many possibilities for data exchange between CRM and ERP systems and can be adapted and expanded according to your needs.

This way, you can exactly select the data you want to see in SMARTCRM from the following options:

  • Customers, suppliers, prospective customers
  • Relationships and hierarchies
  • Employees
  • Contacts
  • Visit reports
  • Product, multilingual product text modules, pictures, prices, price lists, product groups, merchandise groups
  • Quotation items, quotation pdf, automated tasks to follow up with quotation threshold
  • Incoming order items
  • Order back log items
  • Invoice items, contribution margin per item
  • Open items
  • Planning
  • Projects
  • Machines
  • Features
  • Complaints
  • Value tables
  • Discount prices
  • Targets
  • Orders, order confirmation, outstanding invoices

Upon request, the SAP function modules can also be controlled to transfer the following customer-specific data to SAP:

  • Customers, suppliers, prospective customers
  • Contacts
  • Quotation items
  • Order items
  • Visit reports
  • Machines
  • DMS documents

SMARTCRM.ERP.SAP used by customers

Over time SMARTCRM has adapted to our requirements, since the developers of SMARTCRM take our sales processes into consideration and implement their findings in product development.

Kurt Hoppen, General Manager at Bluhm Systeme GmbH

Thanks to SMARTCRM, the processing of projects (opportunities) is now much more efficient – and paperless. In service, too, we have a better overview of incoming inquiries since the CRM implementation and can track ongoing tickets as well as service offers more easily.

Uwe Merl, Sales manager at Geislinger GmbH