New Customers

RELISTE GmbH had already been using SMARTCRM for ten years until the company decided against the further use of a CRM system in 2013 in the course of an ERP change. In the meantime, however, they have become persuaded of the advantage of a professional CRM solution. Since we were already convincing as a reliable partner with good support during the first SMARTCRM deployment, RELISTE decided to reintroduce SMARTCRM in the sales field and internal sales as well as in marketing. Instead of isolated applications, a central information pool in a system available to all employees should optimize the sales processes. That is why we connect Sage X3 to our CRM solution via an interface.

With DCT DELTA AG, we once again welcome a new customer from the Majesty environment. From now on SMARTCRM will support the sales processes in office and field sales. Important criteria for the CRM selection were the standard interface to Majesty, the ERP system used by DCT DELTA AG, as well as the multi-client capability. Thus, the locations in Germany and Switzerland are each mapped as separate clients.

We are pleased to welcome another new customer from the abas environment: SMARTCRM will support the processes in sales and purchasing of ERO-Führungen GmbH in the future. ERO decided to introduce a CRM system since previous data maintenance in Microsoft Excel spreadsheets was very time-consuming and became confusing with the growing amount of data. Instead of local data storage and isolated applications, the new CRM solution was to make all customer-related information available centrally for all employees in one system.

Once again, an abas customer has decided to introduce our CRM solution. From mid-sized business for mid-sized business: this will be the moto at Günther Bachmann GmbH & Co. KG. The CRM implementation should now provide employees with a panoramic view of customers and suppliers. For this purpose, SMARTCRM is connected to the abas ERP which is also deployed. In the CRM selection process, we scored with our bidirectional standard interface to abas ERP as well as our decades of expertise. Not only the sales department, but also the purchasing department takes advantage from this interface and the extensive SRM functionalities in SMARTCRM.

From now on, WILKA Schließtechnik GmbH will rely on our CRM solution in its field and office sales, as well as in service and marketing. WILKA decided to introduce a CRM system because, for example, the field sales force did not have direct access to the data stored in the ERP system proALPHA. A central system with all customer-related information, which can be viewed by all employees, was missing. This will change with SMARTCRM and the connections to proALPHA and Inxmail.

From now on, our CRM solution supports field and office sales staff of the Proton Motor Fuel Cell. The most important goal of the CRM implementation is the optimal tracking of the quotations. Thanks to the Microsoft Office integration, sales employees will create their quotations directly in the CRM solution. In addition, SMARTCRM could be easily connected to the ERP solution used by Proton Motor, abas ERP, using our bidirectional standard interface.

The sales staff of Schubert & Salzer Feinguß Lobenstein GmbH will rely on our CRM solution SMARTCRM in the future. The company decided to introduce a CRM system in order to optimize communication between office and field service and to eliminate isolated applications. In the CRM decision, the choice fell very quickly on SMARTCRM. In addition to the software, our outstanding consulting and our cooperation partnership with PROXESS GmbH were key.

Becker Putztextilien GmbH has decided to use our CRM solution in sales and distribution. An important goal of the CRM implementation is the optimization of quotation writing: quick quotations make it easier for sales staff to prepare them in a near future. The products are transferred from the ERP system rona:office deployed at becker Putztextilien GmbH, which we have connected to our CRM system via an interface. In addition, field integration has been optimized.

From now on, our CRM solution supports FOGTEC sales staff. The goal of the CRM implementation is to bundle all customer-related data in one system. Both the stand-alone solutions as well as local data storage should belong to the past from now on. SMARTCRM impressed in the CRM selection process with its preconfigured standard interface to proALPHA. Another key criterion was the multi-client capability of the software. Thus, in SMARTCRM, there are different clients for different business units.