New Customers

Hilgenberg GmbH opted to implement SMARTCRM in sales and service. In reaching the decision, we scored with the high usability of our CRM system and the bi-directional standard interface to the ERP system, which could be implemented easily and was  adjusted to the company requirements. The connection of SMARTCRM with the Document Management System HABEL is carried out via another interface.

Wieder einmal hat sich mit der CFM Schiller GmbH ein abas-Anwender zur Einführung unserer CRM-Lösung entschieden. Bei der Wahl des geeigneten CRM-Systems fiel die Entscheidung für SMARTCRM u. a. aufgrund unseres großen abas-Kow-hows. Mit einer vorkonfigurierten, individuell anpassbaren Standardschnittstelle lässt sich unser CRM-System problemlos an abas-ERP anbinden. Auch den Rundumblick in der Projektverwaltung wird SMARTCRM ermöglichen. 

Die INHECO GmbH hat sich zur Einführung unseres CRM-Systems entschieden und wird SMARTCRM zukünftig in Vertrieb und Service einsetzen. Wichtiges Ziel der CRM-Einführung ist es für INHECO, den Rundumblick über alle Kunden zu gewinnen. Hierfür wird SMARTCRM in Zukunft auch ERP-Daten über eine Standardschnittstelle zu proALPHA importieren. Mittels vielfältiger Analysen kann INHECO wichtige, die Vertriebssteuerung unterstützende Kenntnisse gewinnen.

Soon, our CRM system will support PULTEX sales processes in the office and the field service. Given that the ERP features alone were insufficient to optimally manage and maintain all customer-related information, PULTEX has decided to introduce a CRM system. Therefore, ERP and CRM advantages are going to be bundled up from now on.

With PWM GmbH, we are looking forward to a new customer from the proALPHA environment. The company with headquarters in Bergneustadt, Germany, is a manufacturer of electronic price displays for fuel stations. With over 40 years of industry-specific know-how and projects in over 75 countries, PWM belongs to the most experienced international suppliers in this field.

Once again, an Infor COM user, BRANOpac, has decided to implement our CRM solution company-wide. Through the standard interfaces to ERP and DMS as well as an automatic e-mail import from Microsoft Outlook, SMARTCRM highly supports BRANOpac in preventing local data storage and information loss as well as in significantly reducing the effort required to obtain information.

We welcome a new SMARTCRM customer from Switzerland with MENU SYSTEM AG. The company develops and manufactures induction stoves for restaurant and large catering kitchens. In order to gain a complete centralized overview of all projects and developed cooking suites at any time, the company has decided to introduce a CRM system. This will be guaranteed by SMARTCRM with the interface to proALPHA among others.

We are glad to welcome a new SMARTCRM customer from Austria: the HIRSCH Servo Group. One essential goal of the CRM implementation is to improve the field service integration. Both business divisions of the company, EPS Processing and Technology, will be represented as separate clients in SMARTCRM. This way, the employees of each division only access the information they need for their work processes.

We are looking forward to welcoming the ZIMMER Group as a customer for the second time. A change of the ERP system also brought the replacement of SMARTCRM several years ago. Now the company has decided to reintroduce our CRM solution. SMARTCRM scored with its multi-client capability and its standard interface to the ERP system proALPHA.