The interface between SMARTCRM and proALPHA connects numerous information in one system. This forms the foundation for a complete overview in all customer-related processes. So, field service and back office are kept informed at all times.
The multi-client and multi-currency interface makes it possible to comprehensively read data from proALPHA, for instance:
- Product master data
- Quotation and order items, PDF files
- Sales revenue
- Order on hand
- Open items
SMARTCRM simplifies our complaint process in the insulation material department, for instance with forms that are automatically filled out and comprehensive evaluation options of the complaints. Thanks to the 8D reports, a better complaint follow-up takes place.Norbert Plettl, CRM project manager at Karl Bachl GmbH & Co KG