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Since 2020, field and office sales employees of Hager & Meisinger GmbH have been working with SMARTCRM and a standard interface to proALPHA. The acceptance of SMARTCRM among the sales staff in the office and in the field is very high. The transparency for customer relationships has significantly increased. Fast access to customer-specific data enables employees to easily derive suitable sales measures.
From now on, KÖHL relies on SMARTCRM in sales, distribution and marketing. One of the goals of the implementation was to remove isolated solutions and thus optimize all-round access to transaction data, such as customer sales trends, for the field staff. Easy with SMARTCRM: our CRM solution bundles all customer-related information in one system. Via standard interfaces, we connect SMARTCRM to the ERP and DMS systems of proALPHA.
With SVS Schweißtechnik GmbH, our abas customer base has been expanding. Sales field and back office staff as well as purchasing will be supported by our CRM solution in the future. SVS Schweißtechnik chose us in the CRM decision process given our great interface expertise with this ERP system. Another standard interface links our CRM system to the Document Management System Habel. Connecting the purchasing department to SMARTCRM was also important to SVS Schweißtechnik.
The whole SMARTCRM team wishes our customers and all the visitors of this website a merry Christmas and a good start into the New Year. Let’s take a look back together at the SMARTCRM’s 2021 highlights.
We are pleased to welcome Glaabsbräu GmbH & Co. KG as a new customer. Once again a brewery has decided to work with SMARTCRM. The goal of the CRM introduction is to create a central database. Among others, all communication is to be documented in this database in order to enable employees to access all customer-related information at any time.
SMARTCRM 21.1 will be released shortly. The focus of the new version is, among other things, the SMART Board and the extension of the Outlook add-in.
Our customer base from the abas environment keeps on growing: again, we made a difference as a longtime abas cooperation partner in the CRM decision process of DEFLEX. Using our CRM solution, visit planning for the field service will be even easier in the future, as stored visit rhythms and reminders will ensure reduced planning work. In addition, DEFLEX will also be supported in planning tours by our CRM solution.
In the future, SMARTCRM will support office and field sales teams of the EPH elektronik. Important requirements of the CRM implementation are the optimization of project and quotation management as well as the interface between SMARTCRM and ERP SelectLine used by EPH.
sh minerals GmbH has decided to implement SMARTCRM in the sales and service departments. During the CRM decision-making process, SMARTCRM was able to score with several reference discussions attesting our high-level of customer satisfaction as well as our support. Important goals of the CRM implementation are comprehensive and convenient tracking of quotations as well as an interface to the ERP system of the Computer Institute Bamberg.